We are hiring: Customer service employee (m/f/d) immediately.
We offer a secure and permanent job as a customer service employee (m/f/d).

For 100% (full-time) in our beautiful office in 79249 Merzhausen near Freiburg! (Remote work is unfortunately not possible.)

We are COSLINE Cosmetics GmbH - an online cosmetics shop run by three sisters as a family business. With a lot of heart and personality, we show women how they can easily make themselves beautiful with unique cosmetic products made in Germany, without having to be a make-up professional.

What awaits you?

• You communicate with our customers via video call, telephone, chat, email and social media.
• You process incoming complaints and returns and make our nice customers even happier.
• You answer questions from our dear followers on our social media channels (e.g. Facebook, Instagram, Youtube, TikTok, WhatsApp) #communitymanagement
• You have an overview of all our customers' evaluation tools and take care of the customer reviews.
• You are responsible for the procurement of office supplies and the mailing of promotional items.

What should you bring with you?

• Completed commercial training would be desirable.
• Professional experience in a service-oriented field is an advantage.
• communication skills and customer orientation.
• Good mood and a positive attitude.
• Enjoy working in a team, desire to learn and develop yourself further.
• Very good MS Office knowledge and confident in German spelling. 
• Confident use of common social media platforms (for community management)

Here's what you can look forward to:

• Exciting collaboration in a constantly growing team
• Diverse challenges and freedom for your own ideas
• Fast decision-making processes, direct communication and an honest feedback culture
• 10% of your working time is for your own further education
• Flexible working hours
• 30 days of vacation
• We protect you: Cosline subsidizes your company pension plan
• Regular voluntary employee events
• And most importantly: Great atmosphere in our team! 😀 #bestesteam